Our primary focus was to re-define the government portal by re-imagining the interactions by members of the public including Citizens, Residents & Visitors on the primary landing sections of the portal. To design a platform which would enable 3rd party ministries to host their undertakings on the portal by creating flexible layout options.
To narrow down our research insights, we relied heavily on well structured documentation, consistently reviewed & maintained by all the stakeholders. We collectively then crafted the Business Requirements Documentation (BRD) & the Technical Requirements Specification (TRS).
We worked on defining a problem statement to solve through design, compiled our reports on different user personas, journey maps, empathy maps, competitor analysis, information architecture and task flows.
Based on the user stories & prerequisites, Lollypop design studio introduced exceptional & distinctive features in the portal.